Retail & Commerce

Industry

Personalized, Connected Experiences

Retailers today compete on speed, convenience, and personalization. Dynamics 365 connects ecommerce, stores, merchandising, and inventory into a single view, allowing retailers to deliver consistent, omnichannel experiences.

With Dynamics 365, retailers get

system

Accurate Product

Accurate product availability across channels

development

Better Demand

Better demand forecasting and replenishment

data

Fulfillment

Faster order fulfillment

trader

Consistent Customer

A consistent customer experience online and in-store

Copilot adds an AIpowered merchandising and customerexperience engine

Writing product descriptions automatically
Assisting customer service with naturallanguage responses
Suggesting pricing and promotions
Recommending products based on customer behavior
Retailers gain better conversion, lower stockouts, improved customer engagement, and more efficient operations.